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Consumer Court Orders Matchmaker To Refund Money To Woman For Failing To Provide Promised Matches

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In the past year, most of us have been stuck at home due to the pandemic. Needless to say, during that time we have hardly met anyone new (or interesting, in my case). It gets even more difficult for those who are looking to get married and are searching for a partner. And with not many options available, most of the people looking to get married are choosing matchmakers that will help them find someone. But there are some matchmakers who are not as trustworthy as they make out to be. Take the instance of this matchmaker who was asked by the Consumer Court to refund the money to the client for failing to provide the promised matches.

Recently, the Consumer Court in Mumbai passed an order that asked a matchmaker to refund all the money—Rs. 55,000—to a client for failing to provide promised matches. The matchmaker named Priya Shah is based out of Juhu, Mumbai, and had promised her client, a woman looking for a potential life partner, 15 profiles a month which she failed to do.


The Consumer Disputes Redressal Commission has asked the matchmaker to return Rs. 55,000 along with Rs. 5,000 as a cost within the next 30 days. As per the deal, Priya Shah was to mail her an average of 15 prospective matches a month, contact the boy’s parents, as well as finalize the marriage. But the woman was not shown any of the promised 15 profiles by Shah.

Also Read: Allahabad HC Says Fraud Men Often Use The False Promise Of Marriage To Have Sex With Women

The woman, Priya Shah’s client, paid the entire amount by cheque in 2012 but still wasn’t provided with any matches. And when the woman and her father sent an email complaining about her services, there was no response from the matchmaker. The woman then waited for two months and discontinued the services.

It is then that she asked the matchmaker for a refund. But Priya Shah did not refund any money and that is when approached the consumer court. During the initial hearings, the matchmaker was represented by her lawyer but did not show up for hearings later on.

Also Read: In Haryana, ‘Marriage Shops’ Help Couples Whose Families Are Against Their Wedding

As per reports, the consumer court found Priya Shah, the matchmaker, guilty of deficiency in services to the woman and her father. The consumer court also took Priya Shah’s visiting card and stated that she was an actual matchmaker who provided matrimony services to her clients. 

It really is shameful that a matchmaker whom you trust can find the perfect life partner for you can cheat you in such a way. The order passed by the consumer court is not only fair but also justified. And for all those looking out to get married and finding a matchmaker for the same, be a bit more careful. Find out as much as you can about the matchmaker before you involve yourself with them. All the best for your searches!

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